Refund policy

Cancellation of orders in the Etopox online shop (www.etopox.ch; www.etopox.shop)

Cancellation of orders on the part of the customer is only valid with our express written consent. In any case, we are entitled to charge the accrued costs to the customer. Goods that are not dispatched at the customer's request after the expiry of the delivery period will be invoiced by us.

The goods and products purchased or advertised in the Etopox online shop are, among other things, dangerous goods, so that special legal requirements and safety regulations must be observed during transport, storage and use. It is therefore prohibited for the customer (irrespective of whether the delivery is incorrect or the goods/products are to be returned for other reasons) to return goods or products purchased via the Etopox online shop without prior consultation with the customer service of Walter Mäder AG. Goods and products purchased via the Etopox online shop must be returned in accordance with the instructions of the Walter Mäder AG customer service. The customer service of Walter Mäder AG can be reached during normal business hours via: etopox@mader-group.com.

The acceptance of returns that have not been agreed with us in advance will be refused as a matter of principle. The same applies to returns that have not been declared or have been declared incompletely in accordance with the statutory provisions.

You can find more information in our GTC